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Privacy Policy

Version 1.2Effective June 3, 2026Last updated September 26, 2026

Carrify is committed to protecting the personal and business data you entrust to us. This Privacy Policy explains what information we collect, why we collect it, and how you can exercise control over your data.

Overview & Scope

This Privacy Policy (“Policy”) describes how Carrify Technologies Inc. (“Carrify,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information about individuals who access or use our construction management platform, website, and related services (the “Platform”).

This Policy applies to all users of the Platform, including construction project owners, general contractors, subcontractors, sales representatives, dialers, field staff, and anyone else who creates an account or interacts with our services.

By using the Platform, you acknowledge that you have read and understood this Policy. If you are using Carrify on behalf of a business entity, you represent that you have the authority to bind that entity to this Policy.

Information We Collect

We collect information in three primary ways: information you provide to us directly, information collected automatically when you use the Platform, and information received from third parties.

Information You Provide Directly:

  • Account registration data: name, email address, phone number, company name, job title, and password
  • Billing information: payment card details, billing address, and transaction history (processed via our payment provider)
  • Project data: construction project details, schedules, bids, estimates, contracts, and associated documents
  • Contact and CRM data: names, phone numbers, email addresses, and notes related to clients, leads, and business contacts you manage in the Platform
  • Communications: messages, notes, and any content you submit through the Platform’s communication or dialer tools
  • Support requests: information you provide when contacting our support team

Information Collected Automatically:

  • Usage data: pages and features accessed, actions taken, time spent, and navigation patterns within the Platform
  • Device and technical data: IP address, browser type, operating system, device identifiers, and referring URLs
  • Log data: server logs, error reports, and diagnostic information generated during your use of the Platform
  • Cookies and similar tracking technologies: as described in Section 6 below

Information from Third Parties:

  • Data from third-party integrations you connect to the Platform (e.g., accounting software, CRM platforms, e-signature services)
  • Information from authentication providers if you sign in using a third-party service (e.g., Google)
  • Publicly available business information used to enrich your account or contact data

How We Use Your Information

We use the information we collect for the following purposes:

  • Platform Operation: To provide, maintain, and operate all features of the Platform, including project management, document management, field operations, and CRM tools
  • Account Management: To create and manage your account, process payments, and communicate with you about your subscription
  • Communication Tools: To support your use of the Platform’s dialer and outreach features, subject to applicable telecommunications laws
  • Personalization: To customize your experience and tailor features to your role (owner, contractor, sales rep, etc.)
  • Analytics & Improvement: To analyze usage patterns, diagnose issues, and improve the performance and features of the Platform
  • Security & Fraud Prevention: To monitor for suspicious activity, enforce our Terms of Use, and protect the integrity of the Platform
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes, including responding to lawful requests from government authorities
  • Marketing & Communications: To send you product updates, newsletters, and promotional content — you may opt out at any time

We do not sell your personal information to third parties for their own direct marketing purposes.

Where applicable (including for users in the European Economic Area or the United Kingdom), we process personal information on one or more of the following legal bases:

  • Contract Performance: Processing necessary to provide the Platform and fulfill our contractual obligations to you
  • Legitimate Interests: Processing for purposes such as Platform security, fraud prevention, and service improvement, where those interests are not overridden by your rights
  • Legal Obligation: Processing required to comply with applicable law or regulation
  • Consent: Processing based on your explicit consent, such as for marketing communications, which you may withdraw at any time

Sharing of Information

We do not sell your personal information. We may share your information in the following limited circumstances:

  • Service Providers: With trusted vendors and contractors who process data on our behalf, including cloud hosting, payment processing, analytics, customer support, and email service providers — all bound by confidentiality obligations
  • Business Integrations: With third-party platforms you choose to connect to your Carrify account, at your direction
  • Business Transfers: In connection with a merger, acquisition, financing, or sale of assets, in which case your data may be transferred to the acquiring entity
  • Legal Requirements: When required by law, subpoena, court order, or other government process, or to protect the rights, property, or safety of Carrify, our users, or others
  • Aggregated or De-Identified Data: We may share aggregated or anonymized data that cannot reasonably be used to identify you for benchmarking, research, or industry reporting purposes

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text Messaging (SMS)

Carrify may send text messages to a mobile number you provide, for purposes such as account and security notifications, appointment and schedule reminders, and updates about activity in your account.

SMS is optional and separate. Providing a mobile number does not by itself enrol you in text messages. You receive them only if you separately opt in, and you are never required to consent to SMS in order to create an account, use the Platform, or purchase anything.

Message frequency may vary. Standard message and data rates may apply. Reply STOP to any message to opt out at any time, or HELP for assistance. Opting out of text messages does not affect your account or any other communications you have chosen to receive.

When you opt in, we record the date and time, the exact wording shown to you, the page or screen where you consented, and the originating IP address. We keep that record so we can demonstrate the basis for every message we send, and so you can ask us what you agreed to and when.

We do not share mobile information with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from every sharing category described above. Mobile numbers are shared only with the telecommunications providers that deliver the messages, and only to deliver them.

Cookies & Tracking

Carrify uses cookies and similar technologies to operate the Platform, remember your preferences, analyze usage, and support marketing activities. Types of cookies we use include:

  • Essential Cookies: Required for the Platform to function. These cannot be disabled without significantly impairing your experience.
  • Analytics Cookies: Used to understand how users interact with the Platform so we can improve it (e.g., Google Analytics)
  • Preference Cookies: Used to remember your settings and preferences, such as language or role-based configurations
  • Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies, though doing so may affect Platform functionality. Where required by law, we will obtain your consent before placing non-essential cookies.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, provide the Platform, comply with our legal obligations, resolve disputes, and enforce our agreements.

Account data is generally retained for the duration of your subscription and for a period of 1 year thereafter, unless you request deletion or we are required to delete it sooner by applicable law.

Project data, contracts, documents, and field records stored in the Platform may be subject to legal retention requirements applicable to the construction industry (e.g., statute of limitations for construction defects). We recommend you export and retain copies of all critical project records before closing your account.

Upon account deletion, we will remove or anonymize personal information within 30 days, subject to legal retention requirements and our backup systems schedule.

Data Security

Carrify implements industry-standard technical and organizational security measures to protect your information from unauthorized access, loss, misuse, or disclosure. These measures include:

  • Encryption of data in transit using TLS/SSL protocols
  • Encryption of sensitive data at rest using AES-256 or equivalent standards
  • Role-based access controls limiting internal access to personal data on a need-to-know basis
  • Regular security assessments and penetration testing
  • Secure data centers with physical access controls and redundancy

While we take these measures seriously, no system is completely secure. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.

Your Rights & Choices

Depending on your location, you may have the following rights with respect to your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete personal information
  • Deletion: Request deletion of your personal information, subject to legal retention obligations
  • Portability: Request a machine-readable copy of your data to transfer to another service
  • Objection: Object to certain types of processing, including processing for direct marketing
  • Opt-Out of Marketing: Unsubscribe from marketing emails at any time by clicking “Unsubscribe” in any email or contacting us directly

To exercise any of these rights, please contact us at support@carrify.io. We will respond to all verified requests within 30 days or as required by applicable law.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • The right to know what personal information we collect, use, disclose, and sell (we do not sell your data)
  • The right to delete personal information we have collected from you
  • The right to correct inaccurate personal information
  • The right to opt out of the sale or sharing of personal information for cross-context behavioral advertising
  • The right not to be discriminated against for exercising your privacy rights

To submit a California privacy rights request, contact us at support@carrify.io. We may need to verify your identity before processing your request. You may also designate an authorized agent to submit requests on your behalf.

In the preceding 12 months, Carrify has not sold personal information as defined under the CCPA.

Children’s Privacy

The Platform is not directed to, and we do not knowingly collect personal information from, individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will promptly delete it from our records. If you believe we have collected information from a minor, please contact us immediately at support@carrify.io.

International Data Transfers

Carrify is based in the United States. If you access the Platform from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

Where we transfer personal information from the European Economic Area, United Kingdom, or Switzerland to the United States, we rely on appropriate safeguards including Standard Contractual Clauses approved by the relevant authorities. By using the Platform, you consent to the transfer of your information to the United States on the terms described in this Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Platform, or applicable law. When we make material changes, we will notify you by email, by posting a notice in the Platform, or by updating the “Last Updated” date at the top of this Policy.

We encourage you to review this Policy periodically. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.

Contact & Data Requests

If you have questions about this Privacy Policy, wish to exercise your data rights, or have a privacy-related concern, please contact us:

We aim to respond to all privacy inquiries within 30 days of receipt.